tv was delivered damaged and unusable on Wednesday 24 October . I filled in the online form and sent photos. I also called customer service to report the problem and was number 30 in the queue They told me collection would be arranged for Friday 26 October and that a 2 hour collection slot would be provided on the Thursday evening..... it wasn't and nobody turned up on the Friday to collect either. I sent an email and got a reply apologising with the suggestion that collection would be the following Monday. @ hours later I got another email suggestion collection had been confirmed for Sunday instead. Needless to say collection didn't take place on Sunday or Monday and a refund is not made until collection has taken place. I called in again on the Monday and was given the run around. Later I got another email suggesting collection would be on Wednesday 30 October...... it wasn't collected. Since then I have sent to further emails, both of which have not yet been answered. I have called customer support today to be number 24 in the queue. This company are a total waste of time, they don't know the meaning of any level of customer service. Looks like trading standards will have to become involved. I would not buy so much as a kettle from them in the future