Open letter to Marks Electrical I am a landlord and have regularly placed orders with Marks Electrical and recommended the Company to others. Let me share my recent experience. I placed an order on the 3rd September 2024 for delivery at the end of October. I paid a deposit of £260.00 with the balance due at the end of Sept 2024. I rang at the end of September to pay the balance to be told my order was not on the new system. I rang again, after 2 weeks as requested, the order was still not on the new system. I rang again and spoke to Paige Bates-Walker on the 16th October, explained the situation and that I wished to pay the balance and arrange delivery. She emailed me to confirm that the order was now on the new system and that she had requested an ETA on the out of stock item. Another week passed, I rang again, the order is not on the new system and no stock update. On the 5th November I spoke to a member of the customer services team who confirmed the stock items I had ordered were no longer in stock and the item I was waiting for had not come into stock. I asked for the order to be cancelled and the deposit refunded as Marks Electrical was unable to supply the goods. This was agreed and I would receive a refund of the deposit within 7 - 10 days. On the 12th November I contacted Paige by email asking for an update on the cancellation and refund. To date, she has not responded. On the 15th November I spoke to Shona in Customer Services who told me that not only was my order not on the new system, but it had not been cancelled or the refund issued. Shona assured me she would sort it out and get back to me before close of business on the 15th November. She didn't. Today, I have spend 53 minutes waiting to get through to customer services (which is a misnomer.) I spoke to Paige, she put me on hold whilst she looked into it 24 minutes later I was cut off. Whilst I was waiting, I rang through to sales, they also put me on indefinite hold. I can only assume that as a Company you no longer want my business. I have now ordered the goods from AO, they did not have any stock problems and were able to deliver on the agreed day. Your customer services are not fit for purpose and I find it appalling that in stock goods, that have been ordered and a deposit taken against, are then sold.