I bought Jura coffee machine it came in used stare , box with serial number of the machine was Ild used and opened , original sticker taken out and put again all corners hanging , grinder looked dirty . Overall I felt I bought machine from FLEA MARKET . Contacting customer service is pain . They have collected the machine was, told me that I am not buying the box with, told me it’s normal to be with fingerprints , did not ask to exchange , told me it’s will be charged £50 pounds but rejected me to return in person , since collection no acknowledgment of receipt or clear process on refund NO CONTACT AT ALL , no reply on emails or complaints , I have asked for complaints procedure - it is not existing , Stay away from that shop