I had a number of issues in trying to receive an order the I placed on 5th January. The issue began when DPD attempted delivery at 10pm at night (which is outrageous!) on the scheduled day which we were not at home for - the time provided was between 8pm and 9pm. It then sat at the warehouse for a few days for it to then be returned to Marks Electrical. I was advised that we had to wait for it to be returned and once it had, it would be sent out. Well that didn't happen. I contacted a week later and I was advised that the item was at your warehouse and that it would be re-sent on your vehicles to ensure delivery, which is okay but we had already been waiting nearly two weeks by that point. I spoke to Elle Thorne from customer services whom gave me a date of 20th Jan. At the time of the phone call, Elle agreed that the experience and level of customer service I had received was not okay and when I asked about compensation, she advised a manager would call me back within 48 hours. It turned out that the date I was provided with was incorrect and actually unavailable so it had to be moved by another week as we were away! I completely appreciate that DPD messed up the initial delivery however, it had been returned and sat in your warehouse for days with no contact from customer services. We have had to wait three weeks for an order which had a delivery schedule of 'next working day'. I've had to chase this three times and I also sent an online request - too much time in my opinion. I would say that when people purchase products from you, it's more of a need than a want? Because something has broken? So three weeks without a hoover which was explained has been fun... We received the order on Sunday 26th January and upon doing so, I have contacted customer services to understand why a manager had not been in touch and to discuss compensation (which had been promised). I've dealt with Elle once again. It turns out that she is incredibly unhelpful and despite my various requests to raise my complaint with a manager, it has been refused. In terms of compensation, 10% off my next order has been offered which I have of course declined because why would I want to use Marks Electrical again? Ultimately, you sell the same products as everyone else and things like customer service will set you apart from your competitors?! It's not worked so far! I therefore would strongly urge anyone to use a different company! Like I said, the products they sell are available everywhere else.