Mistakes happen and the measure of a good company is how they deal with them. Marks Electrical has appalling customer service - avoid them. We had a fridge freezer delivered and the drivers caused both damage to the fridge and an internal wall in the kitchen. We were offered a 10% fee reduction for the dent in the fridge and were told that an investigation would take place regarding the wall. Despite photographs where the paint on the fridge matches the wall dent, we were not asked for further evidence. In a one sided investigation, which they will not share, they have decided that they are not at fault. Please, if you value customer reviews, take your custom elsewhere.