Having ordered a range cooker after seeing a video of a fully automatic timer, which was the main reason I ordered it, I found that this was not the case. I rang customer services, but since then the buck has been passed from them to the suppliers and back to them again. They say because the cooker isn't faulty they can't do anything about it!! They say they saw the video and can understand my dilemma, but still they will do nothing about it. The information also said that the shelves locked, which they didn't. They sent two sets of the wrong ones out to replace the ones I had until eventually they sent the correct ones. So the moral of this review is, DO NOT go on the description or demonstration video they give you of the appliance. It is best to go somewhere so you can see exactly what you are getting. I would not use this company again. They are very misleading.