Things are ok if there are no problems. If you have a problem Marks Electrical do not care. I bought a fridge/freezer with had 2 faults on from day one. After trying to get the manufacturer to repair for 8 months I formally complained to Marks Electrical who ignored my letter. When I spoke to customer services they informed me of what I needed to do to get a refund from the manufacturer! They then failed to pick the faulty item up. Customer Services lied twice about why they did not pick it up and said it was my fault! Eventually got it sorted. Will never use again and nor will any of my friends or family. Customer Services are a disgrace.