My post is not going to be as good as the others. I had a very bad experience with Marks Electrical. Bought the very expensive oven just after Christmas, delivered next day, unfortunately it was faulty. It took few days to get the agreement to exchange for new one. I was informed that the waiting time is 8-14 days. Three weeks later no response. Got in touch with ME to be told that I have to wait another two weeks, two weeks later again- no communication. Rang again to hear that my oven wasn’t ordered till 23.01 - two weeks after the first phone call!!!! Now I have to wait another week... Customer service is very poor, no communication at all!!! That not everything I left feedback on ME website that was never published!!!!! Shocking