I purchased an Oven Hood Extractor from them on the 31st of December. I put the box in the kitchen and then waited for my electrician to be available to install. He unfortunately had to delay until the 31st of January. He opens the box and one corner is massively dented. I ring up Marks and the customer service team want absolutely nothing to do with me, saying I should have informed them straight away of the damage, which I would have was I to have noticed it. But I'm not in the habit of taking massive extractor hoods out of their boxes and checking it all over prior to the electrician installing (maybe I will going forward). After many emails back and forth and multiple phone calls I was fobbed off and given a number to ring at AEG (the wrong number) and have found out that I will have to pay £200 to get it repaired out of pocket. Bare in mind this is an item I purchased 1 month ago for £400 and hadn't touched other than the electrician taking it out of the box and finding the damage. How this company won a customer service award is beyond me and I really recommend people purchase their electrical goods from other retailers because if you have an issue and its not within their set of guidelines you may as well be talking to a brick wall. Its an expensive lesson to learn.