I had a terrible experience with this company recently. They missed the delivery of my washer dryer (I live in central London), so I called them up to discuss options. The customer service lady Amy was rude and defensive about the company's failure, and upon finding nothing suitable, I asked to cancel my order. 5 minutes later I change my mind and reached Amy again, and asked her to undo the cancellation and pencil in a redelivery. It turns out this was ignored too. I have never had a company service representative carry out a petty "screw over", but I've had it. This company won't be getting my business any more.