We bought a man’s suit, on Monday 14th April 2025. Your Shop Assistant Tom, in the “Try On” area, was extremely welcoming and attentive. We agreed with Tom when he kindly advised that the jacket was too long. Tom sorted out a correct-sized jacket (short), from a different suit, since a matching jacket was not available. We all agreed that Tom was correct. Tom then advised us what to do and explain at the Cash Desk. I had difficulty putting my shoes back on without a shoe horn. Tom had one to hand! What a pleasant- mannered, polite and very helpful young man. We are delighted to let you know. At the Services Cash Desk, Sushy was extremely attentive and thorough, and arranged for the correct suit jacket to be available for collection at your Rugby store, which is convenient for us. Thank you M&S for great service from your two named staff members. Definitely worth a mention.