I am so pleased that I read there reviews, I was thinking I must be doing something wrong.Got my card 6 weeks ago, and have been trying since then to view my statement. I cannot adequately find the words to describe how truly awful this site is, totally over the top levels of security, when you have finally successfully got through all the layers, you then find you need a pass to do anything. Tried to obtain a pass, all I get is "you need to download the app", which I have already done on my laptop and phone, now spent an hour going round in circles. The final frustration is that in the end I applied for a physical pass, which could take up to 7 days, really, in 2022! Is there any one at M&S who reads these dreadful reviews, or more importantly if they do, do they give a damn