Just received a balance transfer letter in the post today. Tried arranging this online as advised. The online banking tells me a balance transfer is not available on my account. So I ring them, 20 mins waiting. Get told they'll send me a direct link to the balance transfer page by email. That was an absolute lie, still no email hours later. I then contact them through the app chat, they ignore what I've told them has happened and send me a generic text to apply on my online banking and if I have problems, to ring them. Like wtaf are these pple getting paid to do? So I try again on the chat, no one available unsurprisingly. So yet again, I'm on the phone waiting knowing full well that 30 mins before they close, no one will be answering. This is an absolute joke.