Spent nearly an hour today trying to activate my M&S credit card and failed, even with 'help'. Registration page may not work on Apple tablets (!) it was suggested by disinterested 'customer service operator' after I'd wasted 20 mins trying. Try another device. Said clearly at start of long call on a crackly line with Philippine call centre I didn't want an M&S app but it turned out at right at the end, 40 mins later that you can't have M&S internet banking without one. A fact that two staff members failed to mention. I'd read 'what you need to register'. I had all the info but no warning about screens & screens, some wrongly labelled, asking me set endless security questions before rejecting the accurate answers because they didn't fit M&S template. On the final page, trying to find out from the Philipppines what a 'M&S pass' is (no explanation on the page itself), the website declared an 'error had occurred' and threw me out. 50 minutes wasted. Going to cancel the card. Nil points for website design, capability and 'customer service'