I don't consider myself to be racist in any but am sick of the fact their customer service people can barely speak English. It always feels like they are reading a script yet if you ask a question they just repeat the script. I have no problem with out sourcing but I think they need to keep this service in the UK. Partly because of data protection laws in this country and partly because it doesn't matter what race someone is but they do need to actually be able to speak English if they are doing a telephone job. Fed up with this service plus the automated service that sends you to the wrong place.