I cannot verify a payment for an online purchase using the banking app - the app churns on and on and eventually I’m timed out. I spent nearly an hour trying to resolve it this evening. I told one advisor that I just wanted to revert to the system whereby I was sent a verification code by text. She suggested that I delete the app and they would then revert to the messaging system. I deleted the app but on trying to complete a purchase, I was again told to verify it via the (now nonexistent) app. Hopeless system. This isn’t the first time I’ve had problems with it. I’m not sure what point there is to having a credit card that I cannot use online.