Great during booking and prior to holiday date updates but dealing with my complaint has been really disappointing. I can’t stress how having exclusive use and garden access for my two dogs was a major discussion point prior to my booking. I didn’t have exclusive use and didn’t have access to the garden. No one has acknowledged I was informed otherwise and I’ve been fobbed off with the Annexe doesn’t allow dogs. This wasn’t confirmed at point of booking as the annexe wasn’t in use and I checked I had access and was blankly told I did. The property was lovely but some rooms were messy/dirty as were some of the facilities and I was told I should have dealt with this with the owner. Pay nearly £4k for a holiday where I have to arrange a cleaner…I didn’t want to complain while with my family. The property was lovely- The Albatross but Marsden/Original Cottages even lied to get my booking or don’t give damn now I’ve paid. I’m so disappointed.