You never know how good a company is until things don't go as planned and you see how they react... Had to cancel our booking due to an I'll dog (who has since past away) but Marsden Cottages could not have been less sympathetic about the situation if they had tried. Every person we spoke to was unhelpful and more than one of them lied. Saying that they would call back but never did and saying things that weren't true. During the booking the people we spoke to seemed helpful and friendly but as soon as we had to cancel their attitudes changed and didn't want to help. Will never look to book through again....