For the past week my daughter has emailed and phoned Sam Bilbie at Marshalls lincoln and not once he has replied to her, we were given a car which didn't meet the spec we had ordered and this has been going on for almost a year. Instead we have been pushed into a corner and given two options . Either keep the car or return the car back to Marshalls Lincoln. Both options are not viable to us. As the first is no good we keep the car which we are unhappy with and the latter if we decide to return the car we will get a refund minus the cost for using it, so we are getting penalised for their mistake. Then John Clark of Marshalls got involved and John had give my daughter assurances that the on going problem we have had with Marshalls Lincoln will be resolved to our satisfaction. We never heard from him either. Everyone has buried their heads in the sand hoping we would get fed up and give up. One of Marshalls Land Rover vision is customer service and they have failed miserably on that part. It probably applies to the rich and famous who can afford to waste money, unlike us working class families who work hard to buy a car of their dreams only for it to be turned into a nightmare. We are at our wits end and i wish inhad never bought a car from Land Rover. Not this is gonna make a difference but i thought everyone should know my experience.