Absolutely worst service...I was lied to and treated with disrespect once ordered was placed. Tanner went back on his word about how an experienced tech would put the chair together. They instead sent a moving company (Werner Moving Company) who told me over the phone that they never installed a massage chair before. This is a $15000 massage chair! How can you lie and say an experienced tech would install this? It gets even worse, there is a review where a customer said that Massage Chair Planet used this same moving company to deliver a massage chair, and they damaged the customer's floors and the delivery guy bullied and almost physically fought the customer at their own house. WOW! Then Massage Chair Planet responded to the review saying they will never use this same moving company (Werner) going forward. Well guess what? They used the same moving company for my delivery! Tanner's response was that all their negative customer reviews are based on customers having a bad day. Is this someone who you would trust to do business with? When a salesman makes a comment like that to explain the past bad reviews, that should be a clear indicator to steer away from this company. I'm not having a bad day, but I wrote this negative feedback. Thankfully, Luraco themselves reached out to me and resolved the issue. I will do business with Luraco, but never again will I buy anything through Massage Chair Planet.