If you buying from an EU country, Be very carful because my latest experience is the example of bad shopping experience. I trust Matchesfashion, it’s such a large well-established UK based online retailer. Became a Level 4 loyalty customer since 4 years ago. There were missing items in the delivery parcel and throughout about one and half month of contacting with the customer service team. I have done as much as I can, including providing all photos evidence, returning the parcel to the delivery company. I was finally told by Matchesfashion that they cannot compensate for the loss. The retailer said they had video footage for items being wrapped in the delivery box and the delivery company rejected for not being their side of responsibility either. I tried to contacted a few my local solicitors, none of them creak with this claim. I finally filed a claim with Dublin Small Claim Court with the last hope to have this resolved. However, with the Brexit, the court has responded that “the Respondent is UK based then you cannot make a claim through our services as the UK is no longer in the EU.” Warning everyone who is considering to place an order with Matchesfashion.