Worst customer services EVER! I had to return a pair of shoes because they were too small. I went online and printed the Return invoice and scheduled for it to be picked up by UPS. UPS never showed up on the scheduled date. I called the email with all the RMF & OMF information and it turns out that the UPS phone number belongs to DHL! This gets worse.... I called the US contact, but the phone number had too many numbers on it. Then I called their UK phone listed in the email and that turned out to be a travel agency! This looks like a fraudulent scam!!!!! I then emailed customer service and two days later, some one named Lola at customer service emailed me and asked when is the next best time to reschedule the pick up of the purchase that I want to return. I gave them a date/time frame. Nothing happened........no pickup! The email does provide another contact phone number, so I called and scheduled another pick up today, December 14th, 2023. When the UPS guy showed up, he had no idea what kind of document he needed for processing! I AM SO SICK WITH MATCHESFASHION's lack of professionalism and THERE IS NO CUSTOMERER SERVICE to speak off. THIS IS A JOKE!!! Especially since MF promotes itself as being a high-end online site.......I don't think so..... J.Crew does a much better job with customer service. MF can learn a few things from FARFETCH about customer service.