Terrible customer service. Ordered an item on sale. Returns policy at point of purchase said could return within 14 days. Return initially approved but only said I was entitled to credit. Questioned this as I should have been entitled to refund and then customer service rep said that it was mistake and I was not entitled to any refund or credit because item was purchased from the outlet and different terms applied. It was not purchased from the outlet. Evidence not provided. This was highly misleading. Would not have purchased had I not been misled by the statement at point of sale. Totally unprofessional and illogical customer service agents.