I had the same experience as the previous two reviews. I’ve been trying to log a return online on their app and website but I didn’t get the option to select the items for return. When I eventually emailed customer service today I was told that ‘orders placed with MATCHES prior to 8th March 2024 cannot be returned.’ As previous reviewers pointed out Matches is breaking their own 14-day return policy with this statement. And what’s with the 8th of March??? I’ve been trying to contact them by phone or chat on their app and website, and I cannot get through. Something weird is going on and very unlike Matches.