I had as well the similar case recently with return of Matches fashion order. Only few days past since my order has arrived and I’ve been trying to make a return online on their website but I didn’t get the option to select the item for return. Tried to call the customer service, but their line was not operative (and now I realize why). When I emailed customer service I was told that ‘orders placed with MATCHES prior to 8th March 2024 cannot be returned.” I red similar reviews and found out info online at BBC news, that Matches is being put into administration due to financial losses / posted on March 8, 2024. So, I guess this new “rule” is related to all these changes inside of company, but why should we as customers face those unfair actions? I am thinking of any possible legal way to protect my rights, as this kind of new rules system, attitude and behavior from Matches is clearly unlawful.