ALL YOU CAN GET WHEN YOU PURCHASED A DEFECTIVE SWIMSUIT FROM @MATCHESFASHION IS SINCERE APOLOGIES AND 15 EUR CHARGE FOR THE RETURN THIS IS HOW THEY HANDLE THINGS! Matchesfashion always claims the luxury shopping experience is what they aim to. Let me tell about my «experience» shopping with them. Almost a month ago I purchased a Jade Swim swimsuit that turned out to be defective - there were holes in the bottom. I immediately wrote to customer service and asked for expertise and exchange. I was on vacation and felt really disappointed I could not wear the swimsuit. Some Christina from customer service confirmed they will process the exchange and let me know the results of expertise. I returned the top and bottom in one box. After a week I received a notification that the cost of the bottom was refunded on my credit card. First, I never asked for the return of money on my credit card, I wanted the swimsuit or options (account deposit to buy new stuff). I am from Russia and I loose money with every return due to conversion currency rates (euro to ruble and vice versus). Second, where is the top? They could not find it. Bingo, it was in the same box! When they found it, they processed the refund to my credit card (AGAIN!) minus 15 EUR return charge! So, in the end I lost money on conversion rate, lost 15 EUR for return of the damaged swimsuit, lost money on the cell phone to call Matchesfashion because nobody actually tend to handle my issue and call me and what Is more precious - I lost my time to solve it! Every time I got sincere apologies and nothing else. I mean, this is not a luxury shopping experience I aim to! I am working as a personal shopper back to Russia and I do quite many online purchases. I would say, Matchesfashion has always been a bit slow in answers, a bit too formal and abstract (meaning never did I receive any clear answer on my request), but what happened now is beyond sad and unprofessional. I never received results of expertise, all the agreed terms been neglected. Recommend never shop there if you respect your time and aim to luxury shopping experience. Order number OMF180496593. Can send the screens of my emails and the photo of the swimsuit on demand.