BE AWARE: Matchesfashion:dishonest Store managed by dishonest equity firm Apax partners. this store worked well before the owners sold to equity firm Apax partners. and these firms all they want is to maximize their benefits even if it is to the detriment of the client. Matchesfashion-Apax partners all they want is to maximize their benefits and therefore have low skilled workers and also burned, and that's why customer service is non-existent My case: they are wrong to send a product other than purchased, then to verify that it is true they ask for photographs, and when They tell you that they do not charge the £ 10 of shipping costs, but then it is not true and they charge the costs even though it is their mistake Summary: This store is the opposite of a pleasant shopping experience, and they also waste your time and money because they are unable to send the purchased product