I have been a customer of matchesfashion.com. The site has a lot of nice product on sale. I have had no problem in the past with purchasing from them but it was an uncommon story today. The item 1356022 Burberry cap went on sale 40% on July 3, 2020 at 12:30 AM (MDT) which brought the price to $168 USD instead of $280 USD. I had the item in the cart but I was too tired to get out of bed to dig out my credit card. I waited until this morning. It was a mistake. The item in my cart was no longer 40% off. Yet, the product listing page still listed 40%. I have the screenshot as proof. There was pricing issue. I contact customer service. After waited for 40 minutes, the agent, Sarah, advised me that the item was not on sale. It was the web error, and the issue had been flagged. She refused to honour the price. A commercial website had the technical difficulty, and they were not aware of the issues. They frustrated me with the situation. I don't think I will shop here again. So, please check your credit card statements when you shop at this site. With the glitches they had, you might end up paying triple for the item. I don't recommend shopping on here. Update (12 hours later): after the sweet talk from the floor manager, Alex, that posted on here. I got an email from an agent with the information that I already got from Sarah. Basically they want to blame on the technical issues and dishonored the discount price. I quoted the content of the email below. “Dear Sam, Thank you for contacting MATCHESFASHION. Upon checking our system, I can see that the correct price for the Burberry Cap is USD $320. Please be kindly informed that all prices are subject to change depending on our internal pricing plan and items can be excluded from an on going sale. We sincerely apologize for the disappointment this has caused and thank you for your kind understanding. Hope you have a wonderful day:) Kind Regards, Irene MyStylist Assistant”