I purchased two pairs of footware from Matchesfashion and then returned them since one (boots) didn't suit me and another (sandals) I later ordered in different colour. So they refused to refund sandals claiming they were worn, when I only tried them on on my hardwood floors at home. I saw other customers had similar situations. The footware they sell does not have protective film, which I now suspect done on purpose. The boots were never refunded. I had 4 phone calls and emails to the company to which they keep saying someone will have a look at this and call me back and no one ever does. I think this is called stealing?