Buyer Beware! I purchased my first Matt & Nat bag about 6 years ago and loved it. I recently purchased my second Drew cross body bag. My second bag has developed a weird white mark over the closure magnet within a few weeks of use (maybe 1 month). I tried wiping it clean with warm water but it seems to be an issue with the finish. I contacted customer care and was told that I could send the bag back for a replacement. Today I received the following from customer care: "We have received the item back at our warehouse, upon checking our inventory we do not have the DREWLG in stock in the color BLACK. We do apologize for this. We kindly ask to choose another color for your replacement. Please note, warranties are not eligible for refunds or store credit, as per our company policy we can only replace the item." The only colors available are dragon fruit, marigold, pistachio and pecan. None of which go with my wardrobe...so why should I have to compromise and pay for a product that I didn't order/want? My reply to customer care: "I'll take pecan. However, I would like to point out that paying for an item in the color I wanted that turned out to be flawed and being offered another color that is not what I wanted instead of a refund is pretty poor customer service. Now I'll have a bag that doesn't go well with my wardrobe. It's kind of like being held hostage. I've paid you for a product and been told sorry that this turned out to be substandard, but you paid us, so suck it up and take what we have and be happy about it - no choice. That is terrible. I have to say that I will probably not order from Matt & Nat again. I would appreciate you forwarding this to a supervisor in the hopes of providing more satisfaction to other customers in the future. I plan to write reviews on several platforms to advise other customers about the policy - Buyer Beware!"