At least in the Seattle area, they use contractors. The mover showed up with no mask and I had to give him a mask, but he only wore it below his nose. When asked to cover his nose with the mask, he did but then lowered it almost immediately afterwards. I live in a building with elderly people and his refusal to take COVID precautions is inexcusable. I scheduled pick up between 8-12. When I called the mover to see when he would come, his phone was off. When I called the company, they couldn’t get ahold of him either. He ended up arriving 30 minutes beyond my 4 hour window with no courtesy call. He rushed through the moving, bumping some furniture and almost breaking one of my lamps. I would give 0 stars if I could. When I called Mattress Disposal Plus, they said that would have a manager call me later that day. 24+ hours later and no one has been in contact with me