I selected pick up between 8am-12pm as I didn't want furniture sitting by my curb all day on the busy street I live on. At 1:00pm I called as we hadn't had the pickup. The disbatcher said the driver had a delay but we were next on the list. Fast forward two more calls and 3 more hours, a driver in an unmarked pickup truck came by himself at 4:30pm. Unloaded what looked like personal belongings out of the bed of the truck and then loaded up our stuff. When I contacted customer service, they credited me $5 - explaining that the all day pickup option gave a $5 discount. Pretty sure the all day option isn't what I chose, for a reason. Pretty disappointing for $115 after the credit...I tried to give them an opportunity to make it right and they failed.