The pickup was after 8:00 p.m. which was not a problem but it was later than advertised. No issues with pickup, they were professional and efficient. Mostly I'm not happy with pricing. I had a king-size mattress and two-piece box springs, for which they wanted to charge for 3 pieces. The box spring is the same size as the mattress and that didn't make sense to me so I decided to keep the box springs to throw out at the next bulky item collection day. I think their site could be more clear about "box spring not included with mattress" or something to that effect. I also think that a two-piece box spring should count as one item for collection.