Do not use this company. It sounds promising but in reality is questionable. I scheduled a pickup from 12-4 pm on a Saturday. I waited during the window, and by 4 pm no one showed! I called 15 min after 4 pm and the customer service office was closed because it's on eastern time. I'm on pacific time. Great. So I sent an email. They called me back on Monday but did not mention the missed pick-up, or apologize, or try to make it better. I explained what happened and asked for a refund and they offered $10 to be refunded. I pushed for $50 because I wasted an entire day, had to call them about the issue (which is not a good business practice), plus wait another week for the pick-up. The numerous staff I spoke to kept having to "look into it and get back." I've yet to receive my $50 refund. I had to wait an entire week to get another pick-up, and be proactive and call to ensure someone was on their way. Not sure if this person would've showed up if I hadn't called.