My "poor" rating is based on my experience with Mattress Disposal's pick up scheduling. No one showed up to the first 4 hour window I requested and when I called I was told initially that their driver was very delayed. I got a call an hour later saying that due to a personal emergency the driver wouldn't be able to make it all. Understandable, things happen. However, I requested a new pick up date, was told that they would have to call me back to confirm after they'd spoken to their dispatch team. I never heard back, and when I called to confirm I was given a new, entirely different, pick up time and date. Ultimately, third time was a charm and their drivers showed up, communicated their arrival time very well, and were very polite. So all in all, it could have been a better experience without the scheduling hiccups.