Load Up company took nearly 2 hours to arrive after they called. Three men showed up to pick up the mattress set in a pick up truck. One complaint is that one of the guys went into my personal bathroom (which the door was closed) used it without permission. I know this because upon them leaving I went to my bathroom to discover the seat was wet and a bottle of cleaning supply was turned over. To answer the following questions: I couldn't communicate directly with the company, I did not have a number or email. This pick up was scheduled through the company I had purchased the mattresses from. The company I purchased the mattress set from (Big Fig) scheduled my pick up. I received and email from LOAD UP confirming the pick up for the day and time I agreed. The company never showed on the agreed scheduled day and time. I called (Big Fig) to find out the company wasn't coming. Load up company told Big Fig that they had tried to get in touch with me by texting me (my number doesnt have texting) that they left me a voice message, and sent me an email to reschedule the appt. None of which happened. I received the original confirmation email and that was all. Would I recommend Load Up company? No, not based on my experience with them before the actual pick up and when they did show up by using my bathroom without permission.