I'm a 65 year old disabled woman and almost 2 years ago my daughter and her husband were nice enough to buy me a bed that helps my pain bc the legs and head go up/down and I sleep better. We decided on Matress Firm, but i did do it online.....Few weeks ago my bed was too close to the wall so my friend came over to pull it back a little bit. At that moment the head part of the bed fell, 2 of the legs just broke off and now there all off, the screws broke in the frame...I just went thru throat cancer and have lost my voice, totally so my very helpful son in law, who is over 2,000 miles away from me, but he called them and he sent pics of the legs, but they wanted pics of where the legs were which is under the bed on the floor. The lady he talked to said I need to.pick it up and take pics...after 2 bouts with cancer and multitude of other issues I'm very weak. Well they left it at that, but then called him back to tell him they don't cover the legs!!! I wish I would have checked their reviews...don't waste your money here. They say they take care of everything, because honor their warranty they call it hassle free. He spoke to Sarahi Dominguez and she wasn't helpful at all. We have 2 year warranty, and a 5 year warranty on parts, you tell them what you need and they sent to you...I know it's a different company that handles frames, but I bought it from them. I will be reporting this to BBB, consumer affairs, disability. Bc I believe they are telling me have to do these things after I told them I am disabled and I have no one that helps me do things..don't trust this company, they DO NOT keep their word, they take advantage of people. Trying to send pics but there's a problem with yours or mine!