BEWARE!!!! On May 14, 20 Hi everyone I have had the very same experience with Mattress Firm I ordered 2xl mattress and 2Xl adjusting base when they came to deliver the mattress were 4 inches to short so we did not except the items still waiting on refund even though they say you won’t be charged until items are delivered, this order was canceled so I went back on to Mattressfirm I thought I would give them a second chance that was a mistake On May 14 So I went on several days later and ordered 2XL twin mattress and 2 XL adjustable bases I pay for them with a completely different credit card again it says on their site will not charge credit card until after items are delivered I get a notice that my items are to be delivered on 06/09/20 and that I would get a call before and email,with delivery date I haven’t received a call so I went on line to track my delivery it says it is to be delivered by 6pm on 06/09/20 but because I haven’t received any information to confirm this information I called their Queen Creek,Az store and to my surprise I’m told that my order has been canceled I have no idea why or who canceled and my credit card has been charged She tells me that she is the manager but can’t help me REALLY I all their corporate office and can’t get any one to return a call as before it is a phone maze telling you to fill out information online and they will get back to you with in 24 hours yeah right I would suggest that every one with the issues contact your Attorneys General Office as I’m doing one reason the false advertising bate and switch cause when I went back on their site the prices changed from their advertise prize on line when I got to the box to pay for everything another reason is their breach of contract saying they will not charge your credit card until you have received your items. I guess I should look at this in a positive way I’m not going to have to deal with a bad mattress and their warranty issues you know if you already having problems before you even get the items you have paid for LOOK OUT YOUR GOING TO HAVE MAJOR PROBLEMS IM going to every site I can to do a review of this company and paste this issue so no one can be ripped off thank you