Yes very bad experience. there is no synchronous between staff and management. point 1: we have purchased for 6000 rupees online, 50 % material sizes are not matching and while check at store Lulu mall Trivandrum the same size M & L are matching. why this confusion between online & offline we don't know. Point 2: so refunded without any way and taken 15 days but the money comes on max credit balance. again we visited the store but guys are saying we cannot use the online credit balance again rubbish business- also they are using the money on their system for offline purchase post huge discussion with them -though the material are not given on hand. they are sending by courier by door delivery!- here i feel they are creating some business by us i guess. while I am ready to take the material with me what is the need to send by door delivery- I felt very sad because of this kind of rubbish process- overall its like govt process without sense max people are working and wasting valuable time of potential customers.