I agree with Jason, order a shower from this company, whcih they failed to supply after 10 days, when asked to refund the money they were relectant, but agreed to do so. When I recieved my Credit card statement there was no refund, so I rang again. The individual I spoke to couldn,t advise why the refund had not been made, and also seemed to have telephone problems and couldn't hear me. He indicated that the refund could have been made but didn't shoe on my curent statement, as I challenged this he promised to find out when the refund had been made and ring me back. Unsurprisingly this didn't happen, when I rang back a hour later he advised that the refund had been made, but couldn't tell me when. I suspected it had been done today and said so,this indivdual insisted it had been done earlier, at that point I was transfered. The person I then spoke to was rude and unhelpful and advised my refund had been nade today. He couldn't understand why I was annoyed at being lied to or fobed off and in his own words wasting time we'd both never get back by complaining. I asked for the Managing Director's name and he refused to provide it and asked me to make any complaints to him. Would you send in a complaint about Cuctomer Service to one of the people it was about? Avoid them like the plague, they have items on their website that they cannot supply becasue they are no longer manufactured and then won't refund and don't give a hoot about Customer Service.......