TERRIBLE returns policy. They will charge you for returning an item despite following their exact instructions. I purchased an item from MBD bathrooms believing it would fit. The description and detail on their website wasn't very detailed, but I guessed it would work. Upon discovering that it did not work, I began the process of returning it. The process has been beyond painful. First they asked for me to send a bunch of pictures of the item (not sure why, I guess they can't be bothered to check that it isn't damaged when it gets back to them) and fill out paperwork. It took a few emails to get them to even provide this elusive paperwork even though their website references it. I then received instructions back saying I should make sure it is returned in original packaging and that this is not damaged, or else I'd be charged a fee. They explicitly state to "ensure that the outer box is packaged inside another box to prevent damage to the packaging". I followed these instructions and sent it back weeks ago. It then took me FOUR tries over a 10 day span to get a response as to why I have not received my return. I just got the following back "The item has been returned to the manufacturers and we are awaiting a cost for the repacking of the item as the item is unsalable in the current condition. There will be a charge for the repacking of this item. The only original packing that was returned was one polystyrene end cap and a plastic bag. This was inside a red royal mail box." Their own instructions asked that I place the item in original packaging inside another box to avoid damage. I did exactly that. And now I am being charged for doing so? Ridiculous.