During the initial stages of considering MCAN as my chosen provider the point of contact was always on hand to answer any questions. The logistics were well managed, I.e. Hotel transfers, hotel itself etc. On the day of my treatment the majority of the team were great. However, I found the technician who performed my procedure to be unprofessional. When I asked for a break due to being in pain & weak from the procedure, physically shaking due to requiring sugar, she refused on numerous occasions, telling me to carry on as well as lying about how long was left on the treatment. The local anesthesia had worn off on one side of my head so it was painful and only after continuously asking did she apply more, albeit limited. I don't think it helped that her and her accomplise didn't really speak any English. They put a radio/tv show on in Turkish and spoke loudly in their language throughout, I found this inappropriate. At one point another the Dr and another technician came in, who speak better English, and ensured that I got some water and sugar. To emphasise the rest of the team at the clinic were fantastic, however the technician who dealt with me spoiled the experience of the transplant for me. It is a shame I cannot reccomend the clinic whilst she behaves in this way. Today is the second day since I had my DHI hair transplant and the head is looking great.