Me and my friend got Rhinoplasty done in Turkey by them in Sep 2020 and it had no results. I had also got buca removal done the same time and even that didnt bring no results. They kept telling us to wait to see results and now they have started to blame Doctor Aykut Gok who had performed surgery.They are asking us to contact Doctor Aykut direct. He has blocked our email and Mcan are Washing off their hand by saying that we paid to Doctor and not them. Please be careful with what you sign as they had never made us aware of any such policy before surgery. They are very good and most helpful until you have paid them and they show their true colours when things go wrong. Your money will go into drain as they have team of incompetent doctors. I wish I could paste our correspondence here and you could see how bad Mcan Is to deal with things when they go wrong. I am very surprised and do not believe that good reviews are actually genuine and real. I wish you all the best if you decide to go through them. I am in the process of contacting ombudsman here in the UK and Turkey to report them. I wish I could give them -5 that they actually deserve. They had audacity to offer new treatment at an additional cost please see below our correspondence ---- Forwarded message --------- From: Rami Gupta Date: Fri, 12 Aug 2022, 18:25 Subject: Re: Disappointed with results To: Customer Service Specialist Cc: Surjit Kumar I am most disappointed and disgusted with your response. We had paid Mcan not the doctor directly. If surgery has not been done properly, you need to take the onus rather than directing us to the doctor. I want this matter to be escalated to the manager. Are you not ashamed of offering us new plan at an additional cost. It clearly reflects that you are only interested in money rather than client satisfaction. Please do not forget that we have social networks to relay our stories about incompitency of your company. I need a response ASAP. 2 years of patience and this is what you have advised. Shocking On Tue, 9 Aug 2022, 14:51 Customer Service Specialist, wrote: Dear Rami Gupta & Surjet Kumar, Thank you so much for your email. You have had rhinoplasty on 21.09.2020 with Dr. Aykut Gok in Turkiye Hastanesi. Currently we are no longer working with Dr. Aykut Gok. I put him on CC in this email. Please contact Dr. Aykut Gok for possible revision surgery. We have contacted his team, but they did not get back to us about the video call and your case. If you need a new surgery plan, we can contact one of our case managers for helping you to arrange new treatment with one of our contracted doctors. Best regards, MCAN Health | Customer Relations Department / +90(212) 912 32 70 Levent Mah. Levent Cad. Alkt Zeren Sok. No:5 34330 Beşiktaş-Istanbul, Turkey MCAN Health Facebook MCAN Health Instagram MCAN Health Youtube MCAN Health Twitter MCAN Health Linkedin