I underwent a series of three procedures with the MCAN Health team, an experience that left me deeply dissatisfied. Entrusting a company with the magnitude of medical and logistical responsibilities, I expected excellence in both areas. Unfortunately, my encounter with MCAN Health fell short in numerous aspects. Here is an in-depth breakdown of the issues encountered: Medical Concerns: Hairline Correction: Despite repeated complaints about a crooked hairline, the blame was consistently shifted to post-surgical swelling. Regrettably, the issue persists even weeks later, and the promised correction has not materialized. Of course, the "snoozing" of the issue resulted in me being back in the US when I confirmed that my concerns were real, and I'm not going to undergo the expense of another trip for the corrections. Post-operative Follow-up: Contradictory information from various nurses resulted in delayed post-operative follow-up. Upon finally meeting with the doctor, urgent action and medication were prescribed, yet the nursing staff failed to promptly execute these instructions. The lackadaisical approach and failure to secure prescribed medication reflected a severe lapse in professionalism. The doctor was seemingly very concerned about their attention to his guidelines on several occasions. Incomplete Surgery Report: Requesting a comprehensive report of the surgeries revealed an alarming omission. The provided report only detailed one of the two procedures, casting doubt on the fulfillment of the promised stem cell treatment under general anesthesia. Communication and Blood Test Results: Communication Challenges: Seeking instructions and blood test results proved to be a frustrating endeavor. Assurances of providing necessary information the following day became a recurring response, delaying crucial updates. Vague Blood Test Results: The nurse's response to inquiries about blood test results was unsatisfactory. A photo of a paper was shared on WhatsApp, with an ambiguous assurance that "it looks good." Further clarification was lacking and it was clear that she didn't know, and the suggestion to Google the information was unprofessional and disconcerting. Logistical Issues: Airport Pickup Delays: The company's representation started on a negative note with a 40-minute delay in picking me up from the airport, setting an inauspicious tone for the entire experience. Procedure Approval Confusion: Initial recommendations for dual procedures under the same anesthesia were met with confusion and contradictory statements. The reasons for the sudden change, per nurse 1 was due to doctor disapproval, nurse 2 claimed that it was due to an emergency. After the sales person contacted the manager, the reason revealed was that they gave the team permission to attend a conference not realizing that it'd be a big deal. I did pay for the procedure, they claim to have done it, I have no proof. Flight and Hotel Mismanagement: Misinformation about a flight delay caused unnecessary stress, as the driver arrived 45 minutes late. The flight wasn't delayed, but they claimed that the driver showed up late due to a delay. This disregard for punctuality, considering post-operative guidelines, was concerning. Furthermore, hotel date mix-ups were resolved by the initial salesperson rather than the designated contacts. Upselling and Incomplete Package: Upselling Practices: The all-inclusive package fell short of expectations as upselling attempts were persistent. Additional expenses were continuously presented for medications, shampoos, and massages, deviating from the promised comprehensive package. Lobby Frustrations: Conversations with fellow patients in the lobby revealed shared frustrations regarding logistical challenges, amplifying concerns about the systemic nature of the issues. The lack of professionalism, inadequate attention to detail, and numerous logistical challenges during my engagement with MCAN Health reflect a deeply flawed experience. The company's failure to meet basic expectations in both medical treatment and logistical support raises serious questions about their commitment to patient care and satisfaction. Substantial improvements are imperative to rectify these shortcomings.