The service provided was seamless and superb even before we arrived in Istanbul for the procedure. Uejd, customer experience specialist sent us his first text as soon as we checked into our hotel room. From then on, he texted us reminders of appointment times, the driver’s pick up time etc. Following the procedure, he ask us of our welfare and made sure we were safely back in our hotel room. The clinical team were equally professional and caring in their approach. In essence, the whole experience was painless. Our personal recommendations are as follows- MCAN may consider presenting a box of Turkish Delights as a token of appreciation! The other suggestion is that the customer may have experienced a sleepless night either because of post op pain, bleeding etc., they may feel unable to go for their breakfast in their hotel. Sometimes being bandaged around their head can cause them to feels embarrassed as it did for us. We thus missed our breakfast! Perhaps MCAN can negotiate with the hotel that a continental breakfast is served in their rooms. Our hotel was fine but not exactly to our liking as we would have preferred either the Marriott or the Hyatt. MCAN can allocate an amount for their guest’s stay in Istanbul so that the guest has the option of booking a hotel of their choice. MCAN can suggest hotels in Levante which is not only a peaceful and quite place, but also close to the clinic. All in all, a very professional company to work with.