During my experience with MCAN Health I've found more pros than cons but I want to explain them all: Pros: Good price (especially if compared to the prices on my country) great results (the results seem to be awesome), fantastic treatment (a huge thanks to the nurses, although sometimes was difficult to communicate with them in English). Finally, I want to say that the assistant, Saba, was really helpful and caring and she was the ultimate person who let me feel good and helped during my trip. Cons: I was promised a guided tour by the customer service, a man called José that doesn't work anymore with you, but at the end that wasn't the case. The new customer service operator, Ruvi, told us that such a thing is not offered in your clinic. In my opinion, and under the circumstances exposed, I think it should have been compensated in some way. I hardly doubt it would have been so difficult. Furthermore, 10 euros allegedly were compensate with the medicines but, again, this is not the case. On the other hand, the staff didn't know when I was going to leave and the date, actually, was agreed with customer service. At the end, that date was too soon to leave so I had to get my stitches removed in my hometown. Customer service didn't explain that I was going to pay for everything (medicines, hotel) and I felt quite tricked. Last year, I had a hair transplant in other clinic and I was perfectly explained that everything was completely included: medicines, hotel, a real guided tour, etc. Take care with this kind of things, please.