I had so many troubles with this company before I finally found a good replacement. Number one you can't get a copy of your prescription. I asked for my prescription through the chat process since that's the only way you can get a hold of anyone and they literally said no, they only send electronic prescriptions to the pharmacy that fills the medication. This makes it harder for you to switch suppliers because you need to provide proof of the dose you're on to maintain that dose if you leave MD exam. Number two my medication was shipped on a hot day in a UPS truck that gets 140° inside, the medication was ruined and they would not replace it, their canned reason being that the medicine is stable up to 104° and the temperature outside didn't reach 104°. Number three you can't cancel membership under invoices and payments as they instructed me to do. The only way I could cancel was to use the word cancel in a chat with the robot. It said I canceled and would get a cancellation email confirmation which never arrived and then 3 days later they processed and charged another $450 on my card. Had to go through the credit card company dispute process to get refunded. I switched to another mail order company that has dope doctors! $300 a month no matter what your dose is all the way up to the maximum semaglutide dose