I have been skeptical about sharing this but to be fair to all customers I need to open up my experiences with them. I have all along been MDS VIP customers and like all ladies out there who love beautiful dresses, I spent relatively 80 percent of my income to shop with them. Previously they have stores at vivo city which is near to my office and easier for collection but was unfortunately closed and so I have to arrange my parcel to be delivered to 313 Somerset for collection. Due to Covid 19 we are all in the stage of circuit breaker, I have lot of parcels pending at their store and I asked for them to be Despatched to my home address and I am ok to pay them the total courier charges. They basically ignored me and making it difficult for me by asking all the order number but as a customer who ordered so many how to know or keep track the order number especially some are mixture of in store and preorder items. It is not tough to sort out my parcel cos u can search my name on the package and the stack of parcels are lying around there chances are all belonging to me.They did not reply me and so my purchased paid are all taken away from them. Yet I still support them buying online and paying my subscription fee which is the max $99.90. I still watch their live session and cart out only the in store items for easier tracking. I was wrong to think it is so as what happened next is unthinkable. I bought 2 denim skirts under 2 different orders and sizes. I bought Size M for myself and for mum in Size L. My Suspicion is right when I only received 1 order for Size M denim skirt and missing the other order which is the size L denim skirt. I sent them an email asking for them to check as both orders placed on the same day and only 1 order came. Instead they ignored my email despite multiple emails sent and so leaving me with no choice but to drop DM in Georgiana the lady boss IG asking her to assist me. I was reprimanded in the email saying that I should not flooded her DM but do u think I have any choice when my emails sent totally ignored. Then one fine day the missing denim skirt was chucked in another order number and the whole package was torn with opening which showed that they are unhappy to send me the missing skirt. I let this issue go since receiving the denim skirt but that is not the end. On 25 nov I ordered 2 items both in store available yet when I opened the package only received the dress missing out Jabro puffy TOP. I sent multiple emails but they ignored and so yesterday in Facebook live Sunday 8pm I posted missing item please advise and they did not reply. It is only when the whole session finished I received messenger from them asking me to send email to their customer support as they don’t manage online orders! What do u mean don’t manage online orders when all your biz is now online as all stores in Singapore have closed. I have no choice but to lodge in the issue with PayPal for buyer protection. Please believe in what I said else one day it can happen to you and money is gone. I have many orders placed and till now I don’t know when I will receive as well as the preorders item placed in early month of this year:-(