I purchased the Pacapod changing pod, which I initially enquired about first and received a prompt response. I was extremely happy with product, it's perfect and exactly what I was after! Great little bag. The package was recieved in a timely manner just as indicated on website. In the package my purchase was wrapped beautifully in tissue paper along with a lovely envelope with the invoices inside. Really impressed as online shopping experience should feel like this all the time. Customer service is also fantastic as I purchased from Australia and had a question via email and had a quick response. Definitely recommend Me & Buddy!