I was lucky enough to put my first order through with the owner because I was trying to place my order during a time where the company was updating their website. I bought a lot of extra items and I was excited to get going on the protocol. Sadly when I went to order more products to continue the protocol, I was unable. I finally was able to get a confirmation email that my second order went through. I never received the products. I tried many times to reach the owner and the woman who confirmed my second order but never heard back. It was very disappointing and a lot of money lost. I order online everyday and I never had such a hard time putting an order through. The worst part, is I felt like I was stolen from and then ignored. Very sad.. the alternative health world is supposed to be helping people not treating them like Pharma. Very disappointed.